Support Hub

Yes. Patto Systems offers free website and cPanel migrations for new customers. Our migration team will move your files, databases, and emails with minimal downtime. Contact support with your current host details to get started.

We guarantee 99.9% network uptime. If we fail to meet this SLA, eligible accounts may receive service credits per our uptime policy (see Terms of Service for details).

Yes. You can upgrade your plan anytime from the control panel. Upgrades are prorated so you only pay the difference for the remainder of your billing cycle. Some migrations between plan types may require coordination with support.

Yes. We offer a 30-day money-back guarantee on most shared hosting plans. Some products (domains, add-ons) are excluded—see our refund policy for specifics.

After setup, you’ll receive an email with your cPanel login URL, username, and temporary password. You can also log in via your Patto Systems dashboard under “Services” → select hosting → “Login to cPanel.”

Yes. We run automated daily backups with a standard retention period (e.g., 7–30 days depending on plan). You can request restores via the control panel or open a support ticket. Longer retention or offsite backups may be available as an add-on.

We provide 24/7 support via live chat, email/ticket, and a knowledge base. Critical incidents are handled by our technical team; sales and billing inquiries are handled during business hours. Response SLA varies by channel and priority.

To transfer a domain, unlock it at your current registrar, obtain the EPP/auth code, and initiate the transfer in your Patto Systems account. Ensure WHOIS contact email is up-to-date. Transfers may take 5–7 days depending on the TLD.

We guarantee a 99.9%+ network and infrastructure uptime SLA. Scheduled maintenance is communicated in advance and normally performed during low-traffic windows (typically Sundays 02:00–04:00 UTC); emergency maintenance is announced as soon as possible. If we fail to meet the SLA, customers are eligible for service credits calculated pro‑rata based on the downtime duration — details and claim process are in our SLA policy and support portal.

Each plan lists guaranteed CPU, RAM, storage and monthly bandwidth. Plans may use shared or dedicated CPU depending on tier; IOPS and burst behavior are specified on the plan page. You can upgrade (vertical) instantly from the control panel; autoscaling options are available on higher tiers. Bandwidth overages are billed at published rates or throttled per plan — you’ll receive alerts before overage charges are applied. If you expect sustained extra capacity, we recommend upgrading to avoid throttling or overage fees.

We provide automated daily backups (and optional hourly backups on premium plans) with configurable retention. Snapshots are available on-demand and for scheduled points. Backups are stored securely with encryption and retained per your plan’s retention policy; offsite replication is available on higher tiers. Restores can be self-service from the control panel for most plans; support-assisted restores have published SLA targets (same-day or within X hours depending on plan). We recommend testing restores during onboarding to confirm recovery times for your application.